Why Speak Down

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Why Speak Down

Why we recommend that you write your review

When you post comments on those popular Social Media Pages Facebook, Twitter, Pinterest and even LinkedIn, how many people see let alone read them. With their fast-moving nature, most companies know that social media posts disappear and replaced by something else within seconds, thus becoming ineffective, (especially an unfavourable review).

RAPPS Reviews receives reviews rated as Excellent, Good, OK, Bad and Terrible   

Business wants you to post ALL reviews to their own social media pages because they are in control and can manage the content, or they always lead with the fantastic reviews. These businesses also know that there are various news and ‘A Current Affairs’ programs that voice consumer complaints and seek consumer rights and protection, however, with so many poor service complaints made across ineffective forums, it's easy to see why consumer rights have eroded over time.

Imagine if you had a site to search when you wanted real reviews by real people, now imagine that the preferred suppliers of that site had pledged to value and treat you with total respect whilst supplying the best products, performance and service.

Well RAPPS Reviews supplies such a site. If consumers don’t speak up and let the business know how we liked or disliked their products, performance or service how will the company learn, just recently The Governmental Commissioned investigations into Misconduct into the Banking, Superannuation, Financial Services and other corporate businesses has exposed practices that are said to have ruined 10 of thousands of everyday lives. 

Speak up now and show the good and bad trends of individual entities banks, insurance companies, communication providers, electricity, gas and water providers as well as smaller businesses professional service providers, tradesman and retail outlets. If a business takes your money for products or services, then write a review and let everyone know how they did.

State and Federal Regulators 

Should you find the need to post a negative review, please take into consideration the other avenues available that also handle complaints. R.A.P.P.S provides the following links as an alternative means to achieve the resolution you seek.

We only ask that if your review is against an R.P.P.A.S Preferred Supplier that you allow 7 days for the business to contact and resolve your complaint and retain you as a valued customer. 

However if after the 7 days you wish to elevate the issues to a Government authority or industry Ombudsman please follow the links below!

Please note that lengthy delays may occur in receiving a response and are dependent upon the nature and importance of your complaint as determined by the relevant authority. As this can be frustrating, we do strongly suggest you keep up the fight to ensure your voice is heard.

What is an Ombudsman?

An Ombudsman takes complaints from consumers about agencies, departments or providers. An Ombudsman will investigate those complaints and reach a resolution that is fair to both sides. The following fact sheet Ombudsman services in Australia outlines details on the types of Ombudsman services, contact details for each state, and how to lodge a complaint.

We have provided the following National Ombudsman and State Authorities with links to contact details below.

Good Luck!

Telecommunications Industry Ombudsman

The TIO provides an independent dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia. The service is free to customers.

Credit and Investment Ombudsman

The Credit and Investments Ombudsman (CIO) offers consumers an accessible, independent and fair external dispute resolution (EDR) service, approved by the Australian Securities and Investments Commission (ASIC).

Financial Services Ombudsman

The Financial Ombudsman Service (FOS) Australia offers fair, independent and accessible dispute resolution for consumers who are unable to resolve complaints with member financial services providers.

Energy and water by State:

Queensland

NSW

Victoria

Tasmania

South Australia

Western Australia

ACT

Northern Territory