Business Terms and Conditions

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Business Terms and Conditions

RAPPS - Business Registration Terms and Conditions

Description of Service

RAPPS Reviews a division of CRAPS Australia Pty Ltd provides these terms & conditions for third parties businesses that seek registration to the RAPPS Reviews web platform, to provide business information, wish to communicate with review writers, advertise or upgrade to Preferred Supplier status.  

1. Business Registration (Basic)

Business can register free of charge; registration provides logo placement and the ability to communicate with review writers to thank or resolve concerns. Consumers can search your business name and location and read reviews. However, consumers cannot contact you directly as these facilities are not provided for this level of service. Registered business can advertise across the site (please see advertising section)  

2. Preferred Suppliers

Any business can upgrade to preferred supplier status. Just pledge to uphold our customer's values charter (see item 3 below), and upon approval and receipt of the Relevant Payment, the following benefits are supplied. Fees Apply

  1. 1 x link to your website or social media URL
  2. Business type and or industry 
  3. Displayed contact number
  4. Displayed contact email
  5. Displayed contact name (optional)
  6. The ability to add discounts to your banner (% and offer)
  7. Be informed instantly that a review has been submitted about your products, performance or service.
  8. Directly communicate with review writers through our unique communication platform, to thank, seek clarification or address poor reviews.
  9. Access to the follow function and track your or competitions reviews  (learn from what their doing right or wrong) and have a competitive advantage.
  10. Deferred 7-day notification posting for bad & terrible reviews (providing you with the opportunity to resolve, correct and maintain a valued customer)
  11. Status review update request from no status listed to "parties talking" - "solution offered" - "resolved"  or "unresolved."
  12. Preferred suppliers can advertise across the site, with a free logo or banner resizing function where required (please see advertising section)  
  13. No ongoing fees only the annual subscription fee 

3. Consumer Values Charter 

YOU CAN NEVER DENY THAT YOUR BUSINESS DOES NOT AGREE THAT THE FOLLOWING CONSUMER WANTS ARE NOT IMPORTANT. AS ANY BUSINESS THAT DOES IS A FAILING OR HAS ALREADY FAILED BUSINESS!

Research indicates that Consumers Want:

  • To feel important & valued
  • Service & assistance with a smile
  • Value for money when purchasing products and services
  • Helpful staff that can solve their problems
  • Products that meet expectations
  • Personalised service and a timely response
  • Contact options, phone and email (not contact forms on a website)
  • Prompt phone service (not being put on hold)
  • Customer service personnel that they can understand
  • Call centres in their own country (keeping jobs at home)

4. Advertising 

Advertising is simple at RAPPS Reviews web platform, reach out to potentially thousands or customers that seek a RAPPS Reviews preferred supplier because they know you pledge to uphold the customer's values charter listed above. Don't pay per click just advertise continually by placing your logo on your page or the oppositions banner page. Post advertisements nationally, by state or states, by city or cities, regional town or local area up to 5 postcodes, the choice is yours 

Terms & Conditions

As a registered business you have the right to reply to consumers (should the consumer wish to do so) reviews listed under your approved business name for which you selected to register and or to advertise under any market banner subject to your marketing needs. 

RAPPS Reviews consumer's platform is a subscription registration review site that assists consumers worldwide to make informed decisions when seeking to enter into a contract for sale and or the purchase of products and or services with your entity. The RAPPS review platform is a powerful tool to help consumers voice their personal experience (Good or Bad) about products, performance and the Service they have received and feel they have a social responsibility to spread the word about your brand, products, performance and service on what will become the world's largest consumer review site. However, we also encourage business owners or persons of responsibility to explore all relevant industry consumer reviews to learn how to better increase your customer's experience and create/build additional mutually beneficial relationships with consumers.

1. Definitions

“Consumer” A consumer that uses economic services or commodities. Consumers are utilities expressed in the decision to trade or not. The consumer is the one who pays to consume goods and services that your business/entity produces. Consumers play a vital role in the economic system of business and the nation.

"Registered Business Listing" shall be defined as a listing where a business has registered with the view of responding to a consumer review on the RAPPS Reviews web platform:

"Pre-Paid Business Advertising Listings Order" means the order generated through the RAPPS Reviews web platform pertaining a particular page and banner size purchase which displays the purchase price and ad placement longevity. Subscriptions are offered in monthly and annual increments.

"Preferred Supplier Business Listing" shall be defined as a listing which includes one or more of the following listed benefits on the RAPPS Reviews web platform: A. a page and free logo banner with an link to an official business URL, or social media page B. a phone number, and C. link to the business complaint email address. (see item 2 above for full subscription benefits). Fees Apply

"Consumer" or "You" means the consumer or entity that entered into a contractual relationship as per the relevant Federal and or State laws governing such contracts. However, a consumer is a person that You as a Business or entity have invited into or upon your fixed or arranged premises and or online for the purposes of receiving financial gain for products and or services.

"Consumer Review" means a review of a product or service made by a customer who has purchased and used or had an experience with you or your industries product or services. Craps Australia does not endorse nor take a position concerning consumer opinions. However, consumers are warned that RAPPS Reviews consumers must be truthful and state only the facts when submitting statements about marketplace interactions.

“Effective Date” means the date that the Business Registration initially displayed on the RAPPS Review web platform and as recorded in the verification email sent upon registration approval.

”Advertising Subscription Term” means the period of a Business advertising subscription (regardless of payment frequency), which may be renewed by RAPPS Reviews advertising terms, (this is different from Business registration and Preferred Supplier subscriptions)

"RAPP & Services Review Platform" means www.rappsaus.com

2. Consumer Reviews

All registration and submissions for searching, reading, writing, and submission of product, performance and service reviews are governed by the consumer/user Terms and Conditions. Consumers are bound by these conditions, and RAPPS Reviews will take action when a breach of these terms and conditions is identified or brought to our attention or discovered through our audit process.

Please see the review parameters below:

  • Consumers shall not use offensive or derogatory language.
  • Consumers shall not make direct or suggested threats of any kind.
  • Consumers shall not use names: only use salesperson, call centre staff etc.
  • Consumers shall only report the facts leading up to, during and post purchase in the first person.

Report all Consumers reviews that breach the above to info@rappsaus.com stating the business name, username and date of review, including the breach or concern. All emails will be replied to informing you of the action taken.

Any business that believes a review is incorrectly added in malice or written by an opposing business may send an email addressed to Attention Review Submissions info@rappsaus.com stating the business name in question, complaint I.D number and user. Please state your reasons for a review submission request. RAPPS Reviews personnel will review your request. RAPPS Reviews personnel may make the review inactive pending a substantiation request from the writer who is provided three business days to respond. The review will be reinstated if Substantiation is provided and proven. You will be informed of the outcome by email.

Substantiation may include:

  • Receipt of purchase
  • Contract
  • Call or contact records stating names, details of contact and or interaction
  • Statutory Declaration 

  3. Business Registration (Basic and Preferred Supplier)

AT NO TIME DOES ANY BUSINESS HAVE ANY OBLIGATION TO REGISTER WITH THE  RAPPS REVIEW PLATFORM AND NOTHING WITH THESE TERMS AND CONDITIONS STATE OR SUGGEST SO, ALL BUSINESS REGISTER UNDER THEIR OWN FREE WILL WITHOUT ANY COHESION WHAT SO EVER.

Attempts to contact the business are made by RAPPS Reviews in the first instance of a review being posted on the RAPPS Review Platform; our contact methods are limited to email and phone. Records are retained in the following format: email or phone call, date, time, notes of any response we receive an i.e reply email and date, department and name of person RAPPS team member spoke to if by phone contact. No reply or No Contact receive is listed as No Reply.

Once registered and approved the business may communicate with any consumer that has listed a poor service review against their registered entity through our communication chat board, this allows for communication to investigate, address, find a solution and resolve the consumer's grievance.

There are five (5) possible outcomes that can be placed on a written review once communication commences:

  1. Parties Talking - this indicates that the consumer and the business are communicating about the review and poor service. This indicates to other consumers that contact has been made.
  2. Solution Offered - this indicates that a solution has been offered by the business or the consumer, negotiations are in progress. This indicates to other consumers that either party has provided a possible solution.
  3. Resolved - this indicates that the consumer and business have come to a resolution, and in many cases, the business has retained a valued customer. Best possible outcome
  4. Unresolved - this indicates that neither the consumer nor the business can come to a satisfactory resolution. Other consumers can see that the review has not been resolved.
  5. Nothing - this indicates that no contact with the consumer is being sought. However, the organisation can still see and learn from the review, and other consumers are still able to access the review.

The Business cannot change (only request) that the status is updated this is done through the business portal once registered, and only approved by the consumer or Craps Australia personnel.

Please note that a review will not be removed once submitted

RAPPS Reviews reserves the right, without liability, to reject, remove and cancel any Business registration that breaches these terms and conditions. This will remove your right to reply to any or all consumers that have posted a poor servicer review about your organisation. Please Note that consumer reviews bearing a poor service review under the name of your entity will NOT BE REMOVED, consumers may still use the Craps Australia platform, and these reviews will remain on the website for viewing by other consumers.

5. Preferred Suppliers  

ALL REGISTERED BUSINESSES HAVE THE ABILITY TO UPGRADE TO PREFERRED SUPPLIER STATUS. SIMPLY PLEDGE TO UPHOLD OUR CUSTOMER'S VALUES CHARTER (SEE ITEM 4 BELOW) AND UPON APPROVAL AND RECEIPT OF THE RELEVANT PAYMENT, THE FOLLOWING BENEFITS ARE SUPPLIED.

  1. 1 X LINK TO YOUR WEBSITE OR SOCIAL MEDIA URL
  2. BUSINESS TYPE AND OR INDUSTRY 
  3. DISPLAYED CONTACT NUMBER
  4. DISPLAYED CONTACT EMAIL
  5. DISPLAYED CONTACT NAME (OPTIONAL)
  6. THE ABILITY TO ADD DISCOUNTS TO YOUR BANNER (% AND OFFER)
  7. BE INSTANTLY NOTIFIED AS SOON AS A REVIEW IS ENTERED ABOUT YOU PRODUCTS, PERFORMANCE OR SERVICE.
  8. DIRECTLY COMMUNICATE WITH REVIEW WRITERS THROUGH OUR UNIQUE COMMUNICATION PLATFORM, TO THANK, SEEK CLARIFICATION OR ADDRESS POOR REVIEWS.
  9. ACCESS TO THE FOLLOW FUNCTION AND TRACK YOUR OR COMPETITIONS REVIEWS  (LEARN FROM WHAT THEIR DOING RIGHT OR WRONG) AND HAVE A COMPETITIVE ADVANTAGE.
  10. DEFERRED 7-DAY NOTIFICATION POSTING FOR BAD & TERRIBLE REVIEWS (PROVIDING YOU WITH THE OPPORTUNITY TO RESOLVE, CORRECT AND MAINTAIN A VALUED CUSTOMER)
  11. STATUS REVIEW UPDATE REQUEST FROM NO STATUS LISTED TO "PARTIES TALKING" - "SOLUTION OFFERED" - "RESOLVED"  OR "UNRESOLVED"
  12. PREFERRED SUPPLIES CAN ADVERTISE ACROSS THE SITE, WITH A FREE LOGO OR BANNER RESIZING FUNCTION WHERE REQUIRED (PLEASE SEE ADVERTISING SECTION)  
  13. NO ONGOING FEES ONLY THE ANNUAL SUBSCRIPTION FEE 

Preferred Suppliers also can purchase business statistics relating to the seven factors stated below. 

Seven questions consumers highlighted about your business, industry, your opposition, & your business. Stats can be provided by National, State, Postcode and by Business Name, Industry, and subcategory by service provided. 

  1. Rude Staff
  2. Faulty Product
  3. No Service
  4. Billing Issues
  5. Incorrect Information
  6. Contract Frustration
  7. No, Follow Up Phone Call

RAPPS personnel monitor all communication between a consumer and the registered business, cases which involve any fraudulent activity of any type, or inappropriate, malicious content or threats, will result in termination of access and any advertising expenditure will be NOT be REFUNDED.

RAPPS Reviews may redesign the RAPPS Review Platform at its sole discretion at any time. Business customers with Business Listings agree to the following:

a) Registered and approved business grant RAPPS Reviews and its approved affiliates the right to display Business Listing information on the RAPPS Review Platform, and any other RAPPS Review Platform Media Groups, branded Web sites, partner websites, and emails that are related to RAPPS Reviews. Failure by RAPPS Reviews to publish any Business Listing does not constitute a breach of contract or otherwise entitle the Business to any legal remedy.

b) Any business thafailsil to comply with all applicable requirements of these Terms & Conditions may delay or prevent the display of the Business Listing and shall give RAPPS Reviews the right to immediately terminate the applicable Agreement.

c) Business shall be solely responsible for the content provided to RAPPS Reviews for the Business Listings and any web site linked to the advertisement, and the Business shall indemnify RAPPS Reviews for all loss, costs, and damages in connection with any claims of infringement of any third party rights and any claims arising from the content, (including but not limited to unfair or deceptive acts and practices and consumer protection claims). Registered and approved Business authorise RAPPS Reviews to publish the entire contents and subject matter of all requested information (including, without limitation, all text, URLs), providing all such materials comply with all applicable laws and regulations and do not violate the rights (including, but not limited to, intellectual property rights) of any third party.

d) The Business declares that it has the corporate rights, and authority to enter all advertising information upon RAPPS Review Platform and does/will not violate any agreement to which it is a party or by which it is otherwise bound.

6. Payment Terms and Calculations

Business Listing subscriptions, You acknowledges that all advertising is based upon recurring payments and that payments shall be made to RAPPS Reviews through the RAPPS Reviews Payment Gateway Platform by the approved electronic method until the subscription for Business Listings is terminated by the Business, RAPPS Reviews by this agreement. Other methods of payment may include (upon approval) direct pre-paid invoice, direct debit and credit card payment. Other payment methods are coming soon.

Business Listings are calculated based on multiple factors including, but not limited to, the size and position of the of advertisement and the number of page views for the Business review listing.

7. Effective Date, Cancellation, Switching and Add-Ons

Effective Date: Unless Craps Australia informs the Business otherwise, the Effective Date is agreed as the first day the advert appears on the RAPPS Review Platform after the approval process by RAPPS Review or Craps Australia Personnel.

Cancellation: The Business may cancel its Business Listing registration at any time.

8. Liability, Warranty & Indemnity

RAPPS REVIEWS or CRAPS AUSTRALIA MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTIES AS TO THE NUMBER OF VISITORS TO OR PAGES DISPLAYED ON THE RAPPS REVIEWS OR CRAPS AUSTRALIA PLATFORM SITE OR THE FUNCTIONALITY, PERFORMANCE, OR RESPONSE TIMES OF THE RAPPS REVIEW OR CRAPS AUSTRALIA SITE. RAPPS REVIEWS OR CRAPS AUSTRALIA DISCLAIMS AND SHALL NOT BE LIABLE FOR ANY OTHER LOSS, INJURY, COST OR DAMAGE SUFFERED BY THE BUSINESS OR ANY THIRD PARTY AND SHALL IN NO EVENT BE LIABLE FOR CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES, INCLUDING LOST PROFITS. THIS PROVISION SHALL SURVIVE ANY EXPIRATION OR TERMINATION OF THIS AGREEMENT. IN NO EVENT SHALL RAPPS REVIEWS OR CRAPS AUSTRALIA OR ANY OF ITS AFFILIATES BE LIABLE TO THE BUSINESS FOR ANY AMOUNT.

The Business agrees to defend, indemnify and hold harmless RAPPS Reviews and Craps Australia and each of Craps Australia’s agents, consumers, subcontractors and affiliates, and the officers, directors, and employees of any of the foregoing, from, against and in respect of any and all losses, costs, (including reasonable attorney's fees) expenses, damages, assessments, or judgments (collectively, "Liabilities"), resulting from any claim against any such parties in connection with consumers complaints/reviews, except to the extent that such claims directly resulted from the gross negligence or willful misconduct of RAPPS Reviews and CRAPS Australia.

9. Jurisdiction & Venue

This Agreement is governed by the laws of the Commonwealth of Australia. The Business consents to the exclusive jurisdiction and venue of courts of Brisbane, Queensland, Australia for all disputes related to the subject matter hereof.

10. General Provisions

No joint venture, partnership, employment, or agency relationship exists between the Consumer, The Business RAPPS Reviews and Craps Australia. RAPPS and  Craps Australia will not be deemed to have waived or modified any of these terms and conditions except in writing signed by a duly appointed representative. The Business may not assign its rights hereunder to any third party unless RAPPS and Craps Australia expressly consent to such assignment in writing, not to be unreasonably withheld. If any provision of these Terms Agreement is found to be invalid or unenforceable under judicial decree or decision, the remaining provisions will remain valid and enforceable, and the unenforceable provisions will be deemed modified to the extent necessary to make them enforceable. This Agreement will be deemed to be controlling over all other writings or agreements of any kind between the parties covering the Business Listings subject matter of these Terms and Agreement.

All notices to RAPPS Reviews and Craps Australia relating to any legal claims or matters must be made in writing to Craps Australia Pty Ltd, Attention: General Counsel, Po Box 750 Stones Corner Queensland 4120.

Each Party expressly undertakes to retain in confidence and to require its agents and contractors to retain in confidence all information and know-how transmitted to such Party that the disclosing Party has identified as being proprietary and/or confidential or which, by the nature of the circumstances surrounding the disclosure, ought in good faith to be treated as proprietary and/or confidential.

All terms and conditions of this Agreement will be considered confidential and will not be disclosed (except to both Party's attorneys and accountants on a need-to-know basis) without the prior written consent of the other Party.

The Parties acknowledge and agree that Craps Australia stores an electronic copy of the fully executed acceptance of these Terms and Conditions for all Registered Business. Except as specifically provided herein, this Agreement constitutes the entire understanding between the parties and supersedes any prior understandings and agreements between the parties concerning the subject matter regarding Business Registrations.

Craps Australia may amend this Agreement at any time, by giving the Business notification of the amendments in writing or via email.

Revised: June 22, 2018