After you have logged your consumer issue on C.R.A.P.S, you may consider other available avenues to deal with your complaint. This is why C.R.A.P.S are providing the following information and links to remind you that there is always an alternative to get the resolution you deserve.
Please note that lengthy delays may occur in receiving a response and are dependent upon the nature and importance of your complaint as determined by the relevant authority. As this can be frustrating, we do strongly suggest you keep up the fight to ensure your voice is heard.
What is an Ombudsman?
An Ombudsman takes complaints from consumers about agencies, departments or providers. An Ombudsman will investigate those complaints and reach a resolution that is fair to both sides. The following fact sheet Ombudsman services in Australia outlines details on the types of Ombudsman services, contact details for each state, and how to lodge a complaint.
Click here for a state by state breakdown of Ombudsman links and contact details.
Telecommunications Industry Ombudsman
The TIO provides an independent dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia. The service is free to customers.
Credit and Investments Ombudsman
The Credit and Investments Ombudsman (CIO) offers consumers an accessible, independent and fair external dispute resolution (EDR) service, approved by the Australian Securities and Investments Commission (ASIC).
Financial Services Ombudsman
The Financial Ombudsman Service (FOS) Australia offers fair, independent and accessible dispute resolution for consumers who are unable to resolve complaints with member financial services providers.
Energy and water by State: